Cartra VoiceFor spas and wellness

Calls answered and bookedwhile you’re with clients.

Cartra Voice picks up when your staff can’t: during treatments, after hours, and at the front-desk rush. It answers the questions callers ask every day and books the appointment into the booking system or calendar you already use, in 90+ languages.

See how it books

Books into

We build your agent to sound and work like your best front-desk employee. On average, spas see 14% more revenue and 23% fewer cancellations within their first 60 days.
What it handles

Questions answered. Appointments booked.

  • Calls during treatments, after hours, and at the front-desk rush
  • Questions about hours, prices, services, and policies
  • Appointments booked into the system you already use
  • 90+ languages, including Korean, Chinese, and Spanish
  • Handoffs to your staff with a summary of the call
The problem

With a client. Phone ringing.

Therapists can’t step out of a treatment, and the front desk is busy checking guests in. Callers ask the same questions all day, after hours the line goes to voicemail, and a missed call is often a booking that goes somewhere else.

Today

The phone rings during a treatment, and nobody can pick up

After hours, callers reach voicemail and try another spa

The front desk answers the same questions all day

A missed call is a missed booking

Callers who prefer Korean, Chinese, or Spanish wait for the one person who speaks it

With Cartra Voice

It answers while your team stays with their clients

After hours, it answers and books the next open time

It answers hours, prices, and policies the way your staff would

Callers book on the first call, in the system you already use

It speaks 90+ languages, so callers book in their own

In the field

Built for spas and studios like yours.

Korean spa, Irvine, CA, 50 people

Appointments booked and questions answered around the clock

Guests call to book treatments and ask the same questions about the spa, often while the front desk is busy with the people in the building. Cartra Voice now answers those questions around the clock and books appointments over the phone in several languages.

  • 5,000 calls handled every month
  • About 30 appointments booked every day
  • Live in under 2 weeks
Med spa, Flagstaff, AZ

Phones answered while the team is with patients

The med spa added Cartra Voice to answer its phones, so callers get an answer even when the team is with patients. After it went live, revenue rose 16%.

  • 1,000 calls handled every month
  • Revenue up 16% after adding Cartra Voice
Waxing studio, Salt Lake City, UT

Cancellations turned into reschedules

When a client calls to cancel, Cartra Voice offers them another time instead of just taking the cancellation. Nearly a quarter of those calls now end with a new appointment on the books rather than an empty slot.

  • 1,500 calls handled every month
  • 23% of would-be cancellations rescheduled instead
How it books

Booked into the calendar you already use.

It checks open times and books the appointment while the caller is still on the line. Bookings land where your team already looks, with nothing new to learn.

On Square

Square Appointments

Appointments go straight onto your Square calendar, next to the ones your front desk books.

On Mindbody or Booker

Mindbody and Booker

Appointments go straight into the schedule your front desk already works from.

On a scheduling app

Calendly and Cal.com

Appointments go straight onto the same schedule your clients already book from online.

Booking by phone today

Google or Outlook Calendar

No booking software? It books into a shared Google or Outlook calendar, so your team sees the day’s appointments in one place.

90+ languages

Callers book in the language they’re most comfortable with.

Cartra Voice speaks 90+ languages, so a caller who prefers Korean, Chinese, or Spanish gets answered and booked in it.

  • 안녕하세요Korean
  • 您好Chinese
  • HolaSpanish
  • Xin chàoVietnamese
  • KumustaTagalog
  • HelloEnglish
What it does

What it does, day to day.

Answers your spa’s questions

Hours, prices, services, parking, gift cards, what to bring. It answers from what your staff tells callers today.

Picks up when you can’t

During treatments, after hours, on weekends, and when the front desk is already on another call.

Sounds like your spa

Your greeting, your service names, and your policies, built from how your best front-desk staff handle calls.

Hands off to your team

Anything it shouldn’t handle goes to your staff, live or as a callback, with a summary so guests never repeat themselves.

Leaves medical questions to you

You decide what it answers. At a med spa, questions about treatments, results, or medical history go to your staff.

A summary of every call

Every call is logged with a summary for your team, so you can see who called and what was booked.

How it works

Set up by our team, not yours.

  1. Step 1

    We learn your calls

    We go through the calls your front desk gets: your services, prices, and policies, and the questions callers ask most.

  2. Step 2

    We connect your booking system

    We connect your booking system or calendar, write your greeting, and test it on real scenarios before any caller hears it.

  3. Step 3

    We launch and keep tuning

    It goes live on the calls you choose, like after hours or during treatments, and we keep improving it after launch.

Frequently asked questions.

Anything else? Email [email protected] or book a call.

Which booking systems does it work with?

Square Appointments, Mindbody, Booker, Calendly, and Cal.com. If you take bookings by phone and don’t use booking software, it books into a Google or Outlook calendar. On a different system? Tell us when you reach out.

What languages does it speak?

More than 90, including Korean, Chinese, and Spanish, so every caller is served in the language they are most comfortable with.

We’re a med spa. Will it give medical advice?

No. You decide what it handles. Questions about treatments, results, side effects, or medical history go to your staff, with a summary of the call.

What happens when a caller needs a person?

It hands off to the right person on your team, live or as a booked callback, with a summary of the call so nobody starts from scratch.

Does it work with our phone line?

Yes. Cartra Voice works with the phone system you already use, and we set up the call routing with your team, for example after hours or when the front desk is busy.

How long does it take to set up?

Our team does the setup, not yours. The Korean spa above was live in under 2 weeks. We’ll give you a timeline for your spa on the first call.

What does it cost?

Pricing depends on your call volume and the booking system it connects to. We share a clear price after a short call about your spa.

Will callers know they are talking to AI?

You decide how the agent introduces itself, within the disclosure rules that apply to your business and region. We help you set that up.

Who owns the call recordings and data?

You do. You own your configuration, knowledge, and data, you can export or delete it at any time, and it is never used to train models.

Get started

See what Cartra Voice could do for your spa.

A short call with our team about your phones, your booking system, and the questions callers ask most. We’ll tell you plainly whether it’s a fit.

Email the team[email protected]